Health & Safety

What Flair is — and what it isn't

Flair sells aromatherapy inhalers and plant-derived flavour refills designed as a lifestyle alternative to smoking or vaping. They are not therapeutic products, smoking cessation devices, medicines, supplements, or medical devices. They are not licensed, registered, or regulated by the Medicines and Healthcare products Regulatory Agency (MHRA) and have not been evaluated for the diagnosis, treatment, cure, mitigation, or prevention of any disease or condition.

Any benefits or experiences described on this site, in our marketing, or in customer testimonials reflect individual user experiences only. Results vary, are not guaranteed, and should not be interpreted as typical, expected, or clinically supported outcomes.

Should I consult a doctor before using Flair?

Flair products are generally well-tolerated by healthy adults aged 18 and over. You must consult your GP or a qualified healthcare professional before using any Flair product if any of the following apply to you:

• You are pregnant, trying to conceive, or breastfeeding
• You have any respiratory condition, including (but not limited to) asthma, COPD, bronchitis, emphysema, sleep apnoea, recent chest infection, or any chronic or acute lung condition
• You have any known or suspected allergies, hypersensitivities, or intolerances to essential oils, botanical extracts, terpenes, food substances (including nuts, dairy, gluten, soy, citrus), fragrances, propylene glycol, vegetable glycerine, ethanol, or any food/cosmetic ingredient
• You are taking any prescription or over-the-counter medication, including (but not limited to) antidepressants, anxiolytics, blood thinners, blood pressure medication, immunosuppressants, hormonal medication, or any medication metabolised by the liver or kidneys
• You have or have had a heart condition, high or low blood pressure, arrhythmia, or any cardiovascular condition
• You have or have had a history of anaphylaxis, severe asthma attacks, or any severe allergic reaction
• You have any neurological condition (including epilepsy or seizure disorders), liver or kidney condition, autoimmune condition, or any chronic medical condition
• You are recovering from, being treated for, or have a history of addiction or substance dependency (including but not limited to nicotine, tobacco, alcohol, or controlled substances)
• You are under 18 — our products are not intended for, marketed to, or sold to anyone under the age of 18 under any circumstances

If any of the above apply to you, do not use Flair products until you have spoken with a qualified healthcare provider who is familiar with your full medical history and who has expressly confirmed that use is appropriate for you. Flair cannot and does not provide individual medical guidance.

How to use Flair safely

• Read and follow all product packaging and labelling carefully before each use.
• Inhale gently. Do not draw deeply or rapidly.
• Stop use immediately if you feel any irritation, coughing, dizziness, nausea, shortness of breath, chest discomfort, light-headedness, headache, or any unusual sensation.
• Do not exceed the recommended use frequency described on the product packaging or product page.
• Do not share your inhaler with anyone else — it is a personal-use product.
• Do not modify, dismantle, attempt to refill with anything other than official Flair refills, or use the device with any substance not supplied by Flair.
• Use of the product with any third-party refill, oil, liquid, or substance immediately voids all guarantees, refunds, and any potential liability claim against Flair.
• Store products in a cool, dry place, out of the reach of children, infants, and pets.
• Do not use after the expiry / best-before date printed on the product.
• Discontinue use immediately and seek medical advice if you experience any unusual or persistent symptoms.

Possible side effects

Most people use Flair without issue. As with any product containing natural botanical ingredients, essential oils, or inhaled aromatics, some individuals may experience:

• Mild throat, mouth, or nasal irritation or dryness
• Mild headache, dizziness, or light-headedness — particularly when first trying a product or a new flavour
• Nausea or stomach upset
• Coughing
• Skin or contact reactions if any liquid contacts the skin or eyes
• Allergic reactions (which can include rash, hives, itching, swelling, breathing difficulty, or — in rare cases — anaphylaxis)

This list is not exhaustive. Individual reactions can vary, and some people may experience effects not listed above. If you experience any adverse reaction, stop using the product immediately and seek medical advice. Persistent or severe symptoms require urgent medical attention.

Ingredients, allergens and intolerances

Our refills are formulated from food-grade and cosmetic-grade ingredients including, but not limited to, natural essential oils, plant-derived flavour molecules, propylene glycol, vegetable glycerine, and small quantities of ethanol used as a natural stabiliser. A full ingredients list is provided on the relevant product page.

You are responsible for checking the ingredients of any product before purchase and use. If you are unsure whether any ingredient is safe for you, do not use the product until you have consulted a qualified healthcare professional. Flair cannot guarantee that any product is free from cross-contamination with any allergen and accepts no liability for any reaction caused by undisclosed sensitivities.

Children and young people

Flair products are intended strictly for adults aged 18 and over. We do not market to, advertise to, or knowingly sell to anyone under 18. All products must be kept out of the reach of children, infants, and pets at all times. If a child or pet ingests, inhales, or otherwise comes into contact with any part of a Flair product, contact NHS 111, your GP, the National Poisons Information Service, or the appropriate emergency service immediately.

No professional relationship

Use of this website, communication with our customer support team, or purchase of our products does not create any doctor–patient, professional, or fiduciary relationship between you and Flair or any of our team members. Our staff are not licensed medical practitioners and any information provided is general only.

User testimonials and reviews

Customer reviews and testimonials displayed on this website represent the personal experiences of individual users. They are not clinical evidence, are not verified by medical professionals, and should not be interpreted as typical or expected outcomes. Your experience may differ. Reviews are provided in good faith but Flair does not guarantee their accuracy, completeness, or applicability to your individual circumstances.

Assumption of risk

By purchasing, accessing, or using any Flair product or content on this website, you confirm that:

• You are at least 18 years of age and legally capable of entering into a binding agreement.
• You have read, understood, and agree to follow all guidance set out on this Health & Safety page, on individual product pages, on product packaging, and in our Terms of Service.
• You have considered whether the product is suitable for you given your individual health status, medications, allergies, and medical history, and where appropriate you have sought professional medical advice.
• You voluntarily and knowingly assume all risks associated with the use or misuse of Flair products, including but not limited to allergic reactions, irritation, side effects, or any other adverse outcome.

Limitation of liability

To the fullest extent permitted by applicable law:

• Flair products are supplied "as is" and "as available", with no warranties of any kind, whether express or implied, including (but not limited to) any implied warranty of merchantability, fitness for a particular purpose, suitability, safety for any individual user, or that the product will achieve any specific result.
• Flair, its directors, officers, employees, agents, affiliates, suppliers, and licensors accept no liability whatsoever for any direct, indirect, incidental, consequential, special, punitive, or exemplary loss or damage — including (without limitation) personal injury, illness, allergic reaction, lost earnings, distress, or any other loss — arising out of or in connection with the use or misuse of our products, the inability to use our products, or reliance on any information on this website.
• Where liability cannot lawfully be excluded, our total aggregate liability to you for any and all claims arising out of or relating to your use of Flair products or this website is limited to the amount you actually paid for the product giving rise to the claim, or £100, whichever is lower.
• Nothing in this disclaimer limits or excludes liability for death or personal injury caused by our proven negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable UK law (including under the Consumer Rights Act 2015).

Indemnity

You agree to indemnify and hold harmless Flair, its parent company, directors, officers, employees, and agents from and against any claims, demands, losses, damages, costs, liabilities, and expenses (including reasonable legal fees) arising out of or related to (a) your use or misuse of any Flair product, (b) your failure to follow the guidance set out on this page or on product packaging, (c) your failure to disclose a relevant medical condition or allergy, (d) your breach of our Terms of Service, or (e) any inaccurate information you provide to us.

Reporting an adverse event

If you experience an adverse reaction or any safety concern related to a Flair product, please notify us as soon as reasonably practicable, and in any event within 14 days of the incident, by emailing hello@chooseflair.com with: your order number, the product affected, batch / lot number if available, a description of the issue, and the steps you took. Prompt reporting helps us investigate and respond appropriately. Late reporting may limit our ability to investigate or remedy the issue.

Governing law

This Health & Safety information, and your use of Flair products and this website, are governed by the laws of England and Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where consumer protection laws of your country of residence provide otherwise.

Severability and changes

If any provision of this Health & Safety page is found to be unlawful, void, or unenforceable for any reason, that provision shall be severed and shall not affect the validity or enforceability of the remaining provisions. We may update this page from time to time without notice; the most current version is always available on this URL. Your continued use of our products following an update constitutes acceptance of the updated content.

Reading order

This page should be read together with, and is subject to, our Terms of Service, Privacy Policy, Refund Policy, and Shipping Policy. Where there is any inconsistency between this page and our Terms of Service, the Terms of Service prevail.