Refund policy
We want you to feel confident shopping with Flair. If you're not completely happy with your experience, you have 30 days from the date of delivery to request a return.
Eligibility for Returns
- Unopened and unused, in the same condition you received it
- In its original sealed packaging, for hygiene and safety reasons
- Accompanied by proof of purchase (e.g., receipt or order confirmation)
🚫 Note: We cannot accept returns of opened or used items due to strict health and safety standards.
How to Start a Return
To begin your return, please email us at hello@chooseflair.com.
We’ll confirm your eligibility and provide full instructions on how to send your item back.
Return shipping is the responsibility of the customer.
⚠️ Important: Do not send items back without contacting us first. Unauthorised returns will not be accepted.
Items That Can’t Be Returned
- Used or opened Flair inhalers
- Used or opened Flair flavour refills
- Custom or personalised products
Need Help?
Questions about a return? Reach out to us at hello@chooseflair.com.