Cancellation policy

Last updated: 12 October 2026

This policy explains how Flair refill subscriptions work and how to change or cancel yours. It forms part of our Terms of Service.

How your subscription works

  • When you choose a subscription on a refill product, you agree to receive that order on a recurring basis.
  • The delivery frequency and price are shown on the product page and at checkout, and confirmed in your order confirmation email.
  • Each renewal is charged to the payment method you used at checkout, on or around your renewal date, and is then dispatched in line with our Shipping policy.
  • There is no minimum term and no cancellation fee.

How to cancel

You can cancel at any time.

  1. Go to your account (the person icon at the top of any page, or Manage or cancel subscription in the footer).
  2. Enter the same email address you used at checkout. We'll email you a 6-digit code; no password is needed.
  3. Open Subscriptions, choose your subscription and select Cancel.

A cancellation stops all future renewals. If a renewal has already been charged before you cancel, that order will still be sent. If you'd like it refunded, see Refunds on subscription orders below.

Can't sign in, or prefer us to do it? Email hello@chooseflair.com from any address. Tell us your name and the email you used at checkout, and we'll cancel it and confirm by email.

Changing your subscription

To swap flavours, change how often you receive refills, pause, skip an order or update your delivery address, email hello@chooseflair.com and we'll make the change for you. Changes apply from your next renewal that hasn't yet been charged.

Trouble signing in

  • Your subscription is linked to the exact email used at checkout. For example, @gmail.com and @googlemail.com are treated as different accounts.
  • Codes can take a minute to arrive and may land in spam or promotions. If you request more than one code, only the newest works.

Price changes

If the price of your subscription changes, we'll email you before the new price is charged, so you have the chance to cancel first.

Failed payments

If a renewal payment fails, we may retry it and contact you to update your payment details. If payment can't be taken, the order won't be sent and we may cancel the subscription.

Refunds on subscription orders

Subscription orders are covered by our Refund policy, including your legal right to cancel within 14 days. If you're charged for a renewal you meant to cancel, email us as soon as possible. Unopened orders can be returned for a refund.

Contact

Flair Ltd (company number 16419604), Unit 29 Highcroft Industrial Estate, Horndean, PO8 0BT, United Kingdom. Email: hello@chooseflair.com