Last updated: 12 October 2026
This Privacy Policy describes how Flair Ltd (“Flair”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or buy from chooseflair.com, or otherwise contact us.
Changes to this policy
We may update this policy from time to time. Updates will be posted here with a revised “Last updated” date.
Information we collect
Directly from you:
- Contact details (name, address, phone number, email)
- Order information
- Subscription details (products, frequency, renewal dates and status)
- Account sign-in details (the email address you use to receive sign-in codes)
- Customer support messages
About your usage: device data, browser type, IP address and how you use the site, collected via cookies and similar technologies.
From third parties: Shopify, our payment processors, our subscription app provider and analytics providers.
How we use your information
- To provide and fulfil orders, including recurring subscription payments and deliveries
- To send service messages, such as order, renewal, sign-in code and price-change emails
- To send marketing where you've agreed to it (you can unsubscribe at any time)
- To prevent fraud and keep the site secure
- To improve the customer experience
Payment information
Payments, including recurring subscription payments, are handled by our payment processors. We don't store your full card details.
Cookies
We use cookies to run and improve the site. Learn more in Shopify's Cookie Policy.
Who we share information with
- Service providers such as Shopify, payment processors, our subscription app provider, delivery companies and email providers
- Marketing and business partners
- Others with your consent
- Within our company or as part of a business transaction
Third-party websites
We're not responsible for the privacy practices of other websites linked from ours.
Children’s data
Our products and services are not intended for anyone under 18. We don't knowingly collect children's data.
Security and retention
We use appropriate safeguards, but no system is 100% secure. We keep your information only as long as needed for the purposes above, including legal and accounting requirements.
Your rights
Under UK data protection law, you may have the right to access, correct or delete your data, restrict or object to processing (including for direct marketing), withdraw consent, and request a copy of your data.
Complaints
Contact us using the details below. If you're not satisfied, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
International transfers
Your data may be transferred outside the UK and protected by appropriate safeguards, such as the International Data Transfer Agreement or Standard Contractual Clauses.
Contact
Email: hello@chooseflair.com
Address: Flair Ltd, Unit 29 Highcroft Industrial Estate, Horndean, PO8 0BT, United Kingdom
Flair Ltd is the data controller of your personal information unless otherwise stated.