Last updated: 12 October 2026
We want you to feel confident shopping with Flair. If you're not completely happy, you have 30 days from the date of delivery to request a return of unopened items. This is in addition to your legal rights, which are not affected.
Your right to cancel (14 days)
Under UK consumer law you can cancel an online order within 14 days of receiving it, without giving a reason. Because our inhalers and refills are sealed for hygiene reasons, this right doesn't apply once the seal has been broken.
Eligibility for returns
- Unopened and unused, in the same condition you received it
- In its original sealed packaging, for hygiene and safety reasons
- With proof of purchase (e.g. your order confirmation)
Items that can't be returned
- Opened or used Flair inhalers
- Opened or used Flair flavour refills
- Custom or personalised products
This doesn't apply to faulty or damaged items (see below).
Faulty, damaged or incorrect items
If anything arrives faulty, damaged or not what you ordered, email hello@chooseflair.com with your order number and a photo. We'll offer a replacement or refund and cover any return postage. Your rights under the Consumer Rights Act 2015 are not affected.
How to start a return
Email hello@chooseflair.com with your order number. We'll confirm your eligibility and send instructions.
- Please contact us before sending anything back. Items returned without contacting us first may not be accepted.
- Return postage for change-of-mind returns is paid by you. We recommend a tracked service.
Refunds
Once we've received and checked your return, we'll refund you to your original payment method within 14 days. Your bank may take a few extra days to show it.
Subscription orders
Subscription renewals are covered by this policy in the same way as one-off orders. Cancelling a subscription stops future renewals. If you were charged for a renewal you meant to cancel, email us straight away: if it hasn't shipped, we'll cancel and refund it. See our Subscription policy.
Need help?
Email hello@chooseflair.com.