Last updated: 12 October 2026
This policy explains how Flair refill subscriptions work and how to change or cancel yours. It forms part of our Terms of Service.
How your subscription works
- When you choose a subscription on a refill product, you agree to receive that order on a recurring basis.
- The delivery frequency and price are shown on the product page and at checkout, and confirmed in your order confirmation email.
- Each renewal is charged to the payment method you used at checkout, on or around your renewal date, and then dispatched in line with our Shipping policy.
- There's no minimum term and no cancellation fee.
How to cancel
You can cancel at any time. Cancel before your next billing date and you won't be charged again.
- Go to your account (the person icon at the top of any page, or Manage or cancel subscription in the footer).
- Enter the same email address you used at checkout. We'll email you a 6-digit code; no password needed.
- Open Subscriptions, choose your subscription and select Cancel.
Cancelling stops all future renewals. If a renewal was already charged before you cancelled, see Refunds on subscription orders below.
Can't sign in, or prefer us to do it? Email hello@chooseflair.com from any address with your name and the email you used at checkout. We'll cancel it and confirm by email.
Changing your subscription
To swap flavours, change how often you receive refills, pause, skip an order or update your delivery address, email hello@chooseflair.com and we'll update it before your next delivery.
Trouble signing in
- Your subscription is linked to the exact email used at checkout. For example, @gmail.com and @googlemail.com count as different accounts.
- Codes can take a minute and may land in spam or promotions. If you request more than one, only the newest works.
Price changes
If the price of your subscription changes, we'll email you before the new price is charged, so you can cancel first if you wish.
Failed payments
If a renewal payment fails, we may retry it and contact you to update your payment details. If payment can't be taken, the order won't be sent and we may cancel the subscription.
Refunds on subscription orders
If you're charged for a renewal you meant to cancel, email us straight away. If the order hasn't shipped, we'll cancel and refund it. If it has, you can return it unopened under our Refund policy, which also covers your legal right to cancel within 14 days.
Contact
Flair Ltd, Unit 29 Highcroft Industrial Estate, Horndean, PO8 0BT, United Kingdom. Email: hello@chooseflair.com